Refund policy
Returns & Store Credit Policy
We want you to feel confident ordering from us and to love what you receive.
Because of the nature of our products and for hygiene and quality control reasons, we maintain the following return guidelines:
Serum (Skincare Products)
If you are not satisfied with your first serum purchase, please contact us within 30 days of delivery. Upon review, we are happy to issue a refund for the product purchase price (excluding shipping).
This satisfaction guarantee applies to first-time purchases only and is limited to one unit per customer.
Accessories & Non-Skincare Items (Including Pocket Mirror)
All accessories and non-skincare items are final sale and are not eligible for return or exchange unless received damaged or defective.
If your item arrives damaged or defective, please email us within 3 days of delivery with your order number and clear photos of the issue so we can make it right.
Additional Information
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Shipping fees are non-refundable.
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Store credit is issued in the form of a digital gift card and does not expire.
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Items marked final sale are not eligible for return.
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We reserve the right to refuse returns that do not meet the above conditions.
To begin a request, please email us at hello@cynicskin.com with your order number.
Order Changes and Cancellations
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.
